As the Assistant Club Secretary at Walsall, Dan Mole has the challenging task of keeping players, directors and the press happy at all times.
Whether it's making sure a hotel is suitable for the team to stay in, arranging tickets for match-day guests, or keeping the sports writers in check, Mole is never short of something to do at the Banks's Stadium.
Mole, 30, began on the press team at the midlands club in 2001, after graduating from Birmingham University.
He said: "I always wanted to be a sports writer, and I covered the club's games when I was doing my journalism training course.
"I did match reports for the Walsall Advertiser, and freelanced for The Sun and News of the World.
"But then the vacancy came up and I gave it a crack. Eight years later I'm still here - and I've loved every minute!"
Back in 2002, the administration at the club was very different.
Mole said: "When I began there was no dedicated press office and no blueprint for how things should be done.
"Andrew Poole the Communications Manager and I have gradually developed things and we seem to be in pretty good shape at the moment."
After running the Press Office for seven years, this season has seen Mole take on the extra responsibility of becoming Assistant Club Secretary.
He said: "I'll arrange transport to away matches, sort seats for opposing club directors, confirm match officials appointments, file teamsheets and registration forms with the Football League and FA. The list goes on and on.
"It's also my job to make it as easy as possible for the players to succeed on the pitch. I'll try and make things as straightforward as possible for them.
"For away games, we'll travel the night before if the opposition are more than two and a half hours away. Otherwise we'll go on the morning of the game.
"If we've stayed in a particular hotel before and the team has won, then the chances are we'll return next time.
"The manager always gives me feedback and there's definitely an element of superstition involved!
"I'll speak with the hotel staff and, on the physio's advice, make sure the players are getting plenty of carbs and protein in their evening meals."
And after eight years at the club, Mole's enthusiasm for football remains as strong as ever.
He said: "I love working in football. It's a cliché but the players and staff are fantastic.
"I've got such a massive passion for football - I just can't imagine working in any other industry."
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