Formed in 1888 by its twelve founder members, The Football League is the world's original league football competition and is the template for leagues the world over. With 72 member clubs, it is also the largest single body of professional clubs in European football and is responsible for administering and regulating the Football League, Capital One Cup and Johnstone's Paint Trophy, as well as reserve and youth football.

We encourage all parts of the community to enjoy league football by watching matches or taking part in other activities through our member clubs and we also generate the commercial revenue that sustains and fuels football's growth.

For more information and contact details for The Football League please visit our website at www.football-league.co.uk

FL Interactive (FLi) is a wholly owned subsidiary of The Football League. FLi manages and develops the internet and mobile rights of The Football League and 89 participating clubs (including 8 from the Premier League, 69 from The Football League and 12 from non-league). These activities include the provision of official club websites, audio/video and mobile services.

For more information and contact details for FLi please visit our corporate website at www.flinteractive.com

The Football League Trust's role is to oversee Community activities at Football League clubs. Using the power of football the Trust aims to make a difference to the lives of people by providing them with the best possible opportunities and recognising their achievements to inspire them both inside and outside of the game.

For more information and contact details for The Football League Trust please visit www.FLTrust.com

OUR COMPETITIONS

Football League

The Football League (currently known as the Football League) is comprised of three divisions - the Championship, League 1 and League 2 - with 24 teams in each division. Each season there are 1,656 regular season matches (552 per division) with 15 end-of-season Play-Off Matches, including 3 finals at Wembley. The competition was established in 1888 and is the world's oldest league football competition. Attendances across The Football League totalled more than 15.5 million, making it the most attended sporting competition in the UK. The Championship itself is the fourth most watched division in Europe.

Football League Cup

The Football League Cup (currently known as the Capital One Cup) was established in 1960. It is English football's midweek cup competition, featuring all 72 clubs from The Football League and the 20 Premier League clubs, with 93 matches throughout the season. It is the first professional competition of the season to be decided and the winners also receive automatic entry into the following season's UEFA Europa League. Recent winners include Manchester United (2009 & 2010), Birmingham City (2011), Liverpool (2012) and Swansea City (2013). The competition attracted 1.2 million admissions during the 2012/13 season and cumulative domestic TV audience in excess of 33 million, with matches also shown in 165 different countries around the world.

Football League Trophy

The Football League Trophy (currently known as the Johnstone's Paint Trophy) is a mid-week knockout cup competition for clubs in League 1 and League 2. There are 49 matches per season and it is organised on a regional basis with the winners from the North and South sections meeting each other in the Final. The competition was established in 1983 and offers League 1 and League 2 clubs a realistic opportunity of appearing in a showpiece final at Wembley. The competition attracts over 230,000 spectators each season.

OUR VALUES

COMMUNITY: We are at the heart of 72 communities across England and Wales, and share the pride and heritage of each.

AUTHENTICITY: We are the world's original league and retain honest, open and exciting competitions that are about developing home-grown talent.

PROGRESSION: We are a modern, forward-looking organisation that is always striving to improve the game, our competitions and the experience for fans.

INCLUSION: We are committed to making the game accessible to people of all backgrounds.


CUSTOMER CHARTER

The Football League is committed to providing excellent service to its stakeholders and club supporters. This Charter sets out The League's policies.

CUSTOMER SERVICE

Andrea Brown is the Customer Services Manager at The Football League and is the principal contact for matters relating to Customer Services.

The League is a listening organisation, which aims to be open and fair in its dealings with all persons representing the interests of the game.

The aims of The Football League Customer Services Department are to:

Provide a professional and approachable point of contact within The League for supporters and other members of the general public who need help, advice and information on any aspect of The League's activities; and

Work within The League to ensure that a high level of customer service is provided to all our members and by all our members.

Contact with the unit can be made in the following ways:

By post: Letters should be addressed to Customer Services Department, The Football League Operations Centre, Edward VII Quay, Navigation Way, Preston PR2 2YF.

By direct dial telephone: on 0844 335 0183

By fax: on 0844 826 5188

By e-mail: to enquiries@football-league.co.uk

Normal Office Hours are 9am to 5pm, Monday to Friday.

The League will endeavour to respond to any letter, fax or e-mail within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.

We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we promise to keep the complainant updated on the progress of the complaint. The complainant does have the option after 28 working days of taking the complaint to the Independent Football Ombudsman if they are dissatisfied with the progress made. Further details about the Independent Football Ombudsman can be found at www.theifo.co.uk.

Details of all complaints are recorded and information will be provided to the Independent Football Ombudsman as part of the reporting process.


STAFF CONDUCT

Football League staff will conduct themselves in a courteous and responsive manner in all dealings with customers. The League is dedicated to treating all persons equally.


ANTI-DISCRIMINATION POLICY

The Football League seeks to ensure that spectators, players, officials and others involved at football matches and in football generally should be protected from discrimination, including that on the grounds of age, race or ethnic origin, religious belief, sexual orientation, disability, gender or any other unjustifiable reason.

The Football League promotes inclusion and is committed to working with partner agencies to provide education and information to promote inclusion.

The Football League has procedures to deal with any incidents of prejudice ensuring that those who believe they have been abused or treated unfairly can raise their issue through the channels explained in this charter.

If any complaint of this nature is received, The Football League will investigate, if appropriate with assistance from other football and statutory agencies, and make recommendations or change procedures as necessary.


SAFEGUARDING CHILDREN, YOUNG PEOPLE AND VULNERABLE ADULTS

The Football League is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all staff and volunteers to share this commitment.

With so many people involved in and influenced by professional football, it is essential that The Football League and its member clubs acknowledge the role they play in creating a safer environment for everybody involved in the game, especially for the more vulnerable, including children and young people. The Football League is working closely with other football governing bodies to help contribute to this safer environment.

To this end The Football League has developed and recently reviewed for the forthcoming season a 'Good Practice Guidance' to ensure member clubs are clear on their responsibilities in helping make football a safer place for all.

The guidance also endorses and promotes The Football Association's Safeguarding Policy and Procedures and ensures that we have a proactive and integrated approach to safeguarding everyone within football. It recognises that professional clubs have a duty of care to all children, young people and vulnerable people who participate in their activities and it outlines the arrangements clubs should have in place to meet that duty.

COMMUNITY AND YOUTH DEVELOPMENT

The Football League Trust's role is to oversee Community activities at Football League clubs.

Headed up by General Manager Mike Evans with a team of regional managers, the Football League Trust is responsible for managing the funding strategy.

The Football League Trust is a responsive, counselling and advisory organisation, clear in its direction and forward thinking in its approach.

Using the power of football The Football League Trust aims to make a difference to the lives of people by providing them with the best possible opportunities and recognising their achievements to inspire them both inside and outside of the game.

It's focus is 'To Make Every Goal Count' and to be recognised as the leader in Community development. To this end The Football League Trust is also committed to safeguarding and promoting the welfare of children, young people and vulnerable people and expects all staff and volunteers to share this commitment.

Trustees

John Nixon (Managing Director, Carlisle United) - Chairman of the Trust
Mal Brannigan (Director & Financial Vice President, Derby County)
Gordon Taylor (Chief Executive, The PFA)
Norman Howells (Company Secretary, Northampton Town FC)
Colin Sexstone (Director, Plymouth Argyle)
Simon Morgan (Head of Community, the Premier League)
Mike Farrar (CEO of the NHS Confederation)


CONSULTATION

The Football League continues to foster a good working relationship with other footballing bodies which include The Football Association, The Premier League, The Football Conference, The Professional Footballers Association, The League Managers Association and The European Professional Football Leagues .

The Football League consults at national level with the Football Supporters' Federation and Supporters Direct and is a member of Level Playing Field (formerly the National Association of Disabled Supporters), contributing to discussion and responding to issues in order to improve supporters' experience and enjoyment of the game.

The League also has representation on the Kick it Out Professional Game Guidance Group and continues to develop ways to consult with other football bodies and Government.


TICKETING

The Football League, as event organiser, has direct responsibility for the staging of the final ties of the Capital One Cup, the Johnstone's Paint Trophy and the Football League Play-Off Finals.

The following policies apply in respect of these Football League events:

Pricing
The League continues to strive for wider access to matches by offering a broad range of ticket prices.

Allocation
The Football League will endeavour to allocate 80% of the available tickets to the two clubs competing in the final.

Concessions
Concessions will be available to junior supporters (16 years and under) and senior citizens (age determined in accordance with the ticketing policy of the competing clubs).

Disabled Spectators
Designated places will be available for disabled spectators in wheelchairs and their carers. These tickets will be distributed by the two clubs competing in the Final, at a cost equivalent to the relevant price for the area they are in and provide a personal assistant space free of charge (where a PA is required).
Ambulant disabled supporters tickets will also be available. Again these tickets will be distributed by the two clubs competing in the Final, at a cost equivalent to the relevant price for the area they are in and provide a personal assistant space free of charge (where a PA is required).
Concessionary prices will apply across all of these tickets.

Returns/Refunds
Every effort will be made to facilitate the return and re-distribution of unwanted tickets. Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994), any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased for one of The Football League's Finals. Any unwanted tickets should therefore be returned in advance of the fixture to the point of sale (usually one of the clubs competing in the Final), where, providing the ticket-holder has a genuine reason for returning the ticket(s), a full refund will be given.

If any of the Football League's Finals should be postponed before kick-off, ticket holders will be entitled to free admission to the rearranged game. If the match should be abandoned after kick-off, ticket holders will be entitled to half price admission to the rearranged match.

DATA PROTECTION

The Football League complies with The Data Protection Act 1998 and all other relevant legislation. All personal data held following communication with the Customer Services Department is only used for the purpose it is collected and is kept for as short a time as possible. The Football League is committed to the safe handling, use, storage, retention and disposal of personal data and a written policy on this is available.


GOOD CAUSES

The Football League is committed to helping good causes, particularly those with which supporters of football can relate.

In 2013/14 Prostate Cancer UK is the Official Charity Partner of The Football League.

The Football League is watched by over 16 million fans a season of which 77% are men, a 1/4 of which are over 45. Everyone with a father, husband, partner, brother, son or best mate, has a vested interest in this cause.

For further information visit The Football League website.