Welcome to the Football League Supporters Survey 2006.

Each season more people watch matches in The Football League than any other sporting competition in Europe. This survey provides the opportunity for you, the supporter, to give your views on the games you watch, the club you support and the competition they play in.

Completing this survey will also give you the opportunity to win tickets to one of the first games at the all-new Wembley Stadium. Five pairs of match tickets are up for grabs to watch your choice of the Coca-Cola Football League Play-Offs, Carling Cup Final or LDV Vans Trophy Final.

To complete the survey, follow the instructions and read each question carefully before answering. To answer, click on the relevant box using the left button on your mouse. The survey should take approximately 10 minutes to complete. Any information you provide will be held in the strictest confidence and will not in anyway be attributable to you personally.

The survey is being conducted on behalf of the Football League by SportsWise. The results will be published in the new year.

Terms and Conditions apply - click here for further details

Q1. Which Football League club do you mainly support from the list below?
CLICK ONE CLUB ONLY
Q2. Looking at this list, what if any, is your involvement with your club?
CLICK ONE BOX ONLY
I am a season ticket holder
I am not a season ticket holder but regularly attend matches
I am not a season ticket holder but attend matches occasionally
I follow my club through the media and never attend matches
Not involved in any way described above
Q3. How long have you been a supporter of your club?
CLICK ONE BOX ONLY
Less than 1 year
1 - 4 years
5 -14 years
15 - 24 years
Over 25 years
Q4. What made you start supporting your club?
PLEASE CLICK THE MOST IMPORTANT INFLUENCE
Parental influence
My children influenced me
Other family influenced me
Friends influenced me
It's my local club
Club success
Good stadium facilities
Ticket promotion (free or discounted tickets)
The way the team plays
Moved into the local area
More free time
A club community project influenced me
Club won promotion to higher division
Good value for money in comparison to other sports or leisure pursuits
The matchday experience
Through my school
Other
Q5. Which of the following most closely describes you?
CLICK ONE BOX ONLY
Fanatical supporter
 I am devoted to my club and almost everything else in my life takes second place
Very keen supporter
 I am devoted to the club and it plays a very important part in my life
Keen supporter
  I am committed to supporting my club, and balance my commitment with other areas of my life
Supporter
 I follow and enjoy supporting my club, but have other commitments that can take priority
Casual supporter
 I casually follow my club if it fits with other commitments
Q6. Who runs the League competition your club plays in?
CLICK ONE BOX ONLY
The F.A. Premier League
The Football Association
The Football League
The Football Conference
UEFA
FIFA
Don't know
Q7. Do you think the image of The Football League has changed at all over the last two years?
CLICK ONE BOX ONLY
Yes, its improved
Yes, its worsened
No difference
Don't know
Q8. We'd now like to ask your opinion on a number of different statements about The Football League. Please tell us how much you agree or disagree with each statement.
CLICK ONE BOX IN EACH ROW
  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know
The Football League is a progressive and well managed organisation
The Football League acts in the best interests of the game
The Football League has the interests of football supporters at heart
Football League players are good role models
Q9. We'd now like to ask your opinion on a number of different statements about watching Football League matches. Please tell us how much you agree or disagree with each statement.
CLICK ONE BOX IN EACH ROW
  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know
Football League matches provide good value for money
Football League matches offer unpredictable and competitive football
Football League matches provide good family entertainment
Football League stadiums are safe places to watch football
The Football League provides real football for real fans
Q10. In order to maintain fair competition between clubs The Football League has introduced a 10-point deduction for clubs that go into administration due to financial difficulties. A policy that has been followed by the F.A. Premier League. Is it a policy you agree with?
CLICK ONE BOX ONLY
Yes
Yes, but points deduction should be higher than 10 points
Yes, but points deduction should be lower than 10 points
No, there should be no point deduction
Don't know
Q11. Clubs in League 1 and League 2 operate a Salary Cost Management Protocol that limits clubs' spending on player salaries to 60% of club turnover. Do you agree with this policy?
CLICK ONE BOX ONLY
Yes
Yes, but limit should be higher than 60%
Yes, but limit should be lower than 60%
No
Don't know
Q12. The Football League has offered FIFA the opportunity to trial the use of sin-bins in one of its competitions. Is this something you would like to see experimented with?
CLICK ONE BOX ONLY
Yes
No
Don't know
Q13. Do you think the League's points system should be changed to encourage attacking play and reward teams who score more goals or win away from home?
CLICK AS MANY AS YOU NEED
Yes, additional points should be awarded for a high scoring win (e.g. winning by more than 3 goals)
Yes, additional points should be awarded for high scoring draws (e.g. 3-3 or higher)
Yes, additional points should be awarded for winning away from home
No, the existing system of 3 points for a win and 1 point for a draw should be retained
Q14. Are you in favour of the use of technology to assist referees with their decisions were there to be a suitable system available?
CLICK ONE BOX ONLY
Yes, wherever possible
Yes, but on goal-line decisions only
No
Don't know
Q15. The Football League is the only football body that publishes how much each of its member clubs spends on agents' fees. Do you agree with this policy?
CLICK ONE BOX ONLY
Yes
No
Don't know
Q16. With regard to agents, with which of the following statements would you agree?
CLICK ONE BOX ONLY
Football League clubs should be free to make their own decisions about payments to agents
Football League clubs should only be able to pay agents when they are working for the club rather than the player
Football League clubs should not be allowed to pay agents at all
None of the above
Don't know
Q17. How important is it to you as a supporter that your club develops local talent through its youth development programme?
CLICK ONE BOX ONLY
Very important
Fairly important
Neither important nor unimportant
Not very important
Not at all important
Don't know
Q18. The Football League's Fans of the Future initiative aims to encourage young supporters to live games by offering discounted or free tickets to children. If relevant, would such offers make you more likely to take your children to games?
CLICK ONE BOX ONLY
Yes
No
Don't know
Not relevant
Q19. Do you think the standard of refereeing in Football League matches has improved over the last five years?
Yes
No
Q20. What is your overall opinion of the standard of refereeing in Football League matches?
CLICK ONE BOX ONLY
Very good
Good
Average
Poor
Very poor
Don't know
Q21. Who is the main title sponsor of the Football League?
CLICK ONE BOX ONLY
Carlsberg
Pepsi
Nationwide
Carling
Worthington
Coca-Cola
Barclays
McDonalds
Budweiser
Don't know
Q22. Which of the following advertising opportunities do you think clubs should offer to sponsors?
CLICK ONE BOX IN EACH ROW
  Yes No No view
Front of club shirt
Back of club shirt
Club shorts
Club socks
Stadium name (e.g. The Galpharm Stadium, The Ricoh Arena)
Stadium stands / corner in-fills / terraces
The club name (e.g. Skoda Xanthi, Total Network Solutions)
Q23. Please write in the name of your club's main shirt sponsor?
Q24. Which of the following is your club's main shirt sponsor?
CLICK ONE BOX ONLY

   THE CHAMPIONSHIP LEAGUE 1 LEAGUE 2
Alliance & Leicester Autoworld Group/VK Vodka Kick Buildbase
Beko Bank's Bury Metro
Binatone Barnsley Building Society Cheshire Building Society
Bonus Electrical Betterview Windows & Conservatories Chesnut Homes
Britannia Building Society BGC/Broxap Cowlin Construction
Cassidy Group Bradfords Building Supplies Darlington Building Society
Chaucer Bristol Trade Centre Eddie Stobart
Churchill Insurance Capital One George Bence & Sons
Derbyshire Building Society Carlotti Hotpoint
Electrolux Dove Energy/DNO Keytech
Enterprise plc Easy Skip/118Trades.com Loans.co.uk
Friends Provident Hatfields Jeep Matchroom Sport/Pokermillion.com
Ginsters JCT600 Minera Roof Trusses/Just Go
HFS Loans Marshall Amplification Morris Lubricants
Hunters Estate Agents mhs Homes Moto
Kyocera Nationwide Nationwide
Loans.co.uk Pointbet Games.com Paragon Interiors Group
Lotus/Proton Rosehill Press Perry Electrical
Mornflake Oats Seward Motor Group Scandia Lager
PlusNet St George PLC Sparkworld
Powergen Streetwise Sports Sunstar Leisure
Redrow Homes TravelHouse.co.uk The Contracting Solutions Group/ Sports TV
Skint Wirral UK Sameday/APC Overnight
Whyte & Mackay Yorkshire Building Society Young's
DON'T KNOW NONE OF THE ABOVE
Q25a. On average, how many times in a season do you attend live League matches at your clubs home ground?
CLICK ONE BOX ONLY
None
1-4
5-9
10-14
15-19
20-22
All
Q25b. On average, how many times in a season do you attend live League matches at an away ground?
CLICK ONE BOX ONLY
None
1-4
5-9
10-14
15-19
20-22
All
Q26. Who is usually with you when you attend home league matches ?
CLICK AS MANY AS YOU NEED
Adult friends
Partner / Spouse
Other adult family
My children
Corporate guests
I go alone
Other
Q27. Please rate the following in terms of importance to you. Please use a scale of 1 to 10, where 10 means extremely important and 1 means not at all important to you.
CLICK ONE BOX IN EACH ROW

Matchday/Stadium Experience

  1
Not at all important 		2 3 4 5 6 7 8 9 10
Extremely important
Match atmosphere
Sight lines
Stadium cleanliness
Fan safety
Attitude of stewards
Standard of food and drink
Toilet facilities
Parking facilities near the ground
Pre-match entertainment
Music played as the team comes out
Ticketing
  1
Not at all important 		2 3 4 5 6 7 8 9 10
Extremely important
Ease of obtaining ticket information
Ease of purchasing tickets
Ticket prices (for league matches)
Attitude of office staff
Discounted child tickets
Products and Merchandise
  1
Not at all important 		2 3 4 5 6 7 8 9 10
Extremely important
Design of home kit
Range of club merchandise
Price of club merchandise
Club Communications/Customer Service
  1
Not at all important 		2 3 4 5 6 7 8 9 10
Extremely important
Official Club website
Listening to fans
Ease of contacting the club by telephone
Membership and loyalty schemes
Matchday programme
The Club Customer Charter
Q28. Please now rate the performance of your club on each area using a scale of very good, good, neither good nor poor, poor and very poor.
CLICK ONE BOX IN EACH ROW

Matchday/Stadium Experience

  Very good Good Neither good nor poor Poor Very poor Dont know
Match atmosphere
Sight lines
Stadium cleanliness
Fan safety
Attitude of stewards
Standard of food and drink
Toilet facilities
Parking facilities near the ground
Pre-match entertainment
Music played as the team comes out
Ticketing
  Very good Good Neither good nor poor Poor Very poor Dont know
Ease of obtaining ticket information
Ease of purchasing tickets
Ticket prices (for league matches)
Attitude of office staff
Discounted child tickets
Products and Merchandise
  Very good Good Neither good nor poor Poor Very poor Dont know
Design of home kit
Range of club merchandise
Price of club merchandise
Club Communications/Customer Service
  Very good Good Neither good nor poor Poor Very poor Dont know
Official Club website
Listening to fans
Ease of contacting the club by telephone
Membership and loyalty schemes
Matchday programme
Q29. What would encourage you to pre-purchase tickets ahead of League matches?
CLICK AS MANY AS YOU NEED
Lower ticket cost
Ease of purchase (if it was easy)
Avoid queuing on matchdays
Special offers (e.g. second ticket half price)
Direct debit facility
A loyalty reward scheme
Other
Nothing
I don't pre-purchase match tickets
I already pre-purchase match tickets
Q30. Do you smoke?
Yes
No
Q31. Were the Football League and/or its clubs to encourage fans not to smoke at matches, which of the following would be the best approach?
CLICK ONE BOX ONLY
Adopt a formal "no smoking" policy in the entire ground
Adopt a "no smoking" policy in the concourse areas
Adopt a "no smoking" policy in the seated/terrace areas
Encourage fans not to smoke without going as far as adopting a formal "no smoking" policy
None of these - don't agree with "no smoking" policy at matches
Don't know
Q32. How do you usually travel to home matches?
CLICK AS MANY AS YOU NEED
Own car
Lift in car
Local transport (e.g. bus/tube)
By train
Minibus/van
Supporters' coach
Cycle
Walk
Park and Ride
Other
Q33. How long does it take you to travel from home to your club's home matches?
CLICK ONE BOX ONLY
less than 15 minutes
15-29 minutes
30-44 minutes
45-59 minutes
1-1.5 hours
1.5-2 hours
2-3 hours
more than 3 hours
Q34. Have you ever regularly attended live home Football League matches? (e.g. 5 or more matches in a season)
Yes
No
Q35. When did you last attend a live home Football League match?
CLICK ONE BOX ONLY
Pre 1995
1995/96
1996/97
1997/98
1998/99
1999/00
2000/01
2001/02
2002/03
2003/04
2004/05
This year
Don't know
Never attended
Q36. Why do you not regularly attend live home matches now?
CLICK AS MANY AS YOU NEED
Distance
Ticket price
Quality of football
Timing of games
Shortage of tickets
Work commitments
Family commitments
I moved
Other interests
Club policy / ownership / attitude
Team performance
Poor stadium facilities
Poor matchday experience
Fear of hooliganism
Other
Q37. What might encourage you to attend live home matches now?
CLICK AS MANY AS YOU NEED
Club getting promoted/doing better in the league
Reduced ticket prices
Team playing more attractive football
Ticket availability
Special ticket promotions (e.g. free child tickets)
Ticket payment method (e.g. direct debit)
Child influence
Friend influence
Stadium improvement
Other
Nothing
Q38. Which of the following activities, if any, do you do?
CLICK AS MANY AS YOU NEED
Purchase club merchandise from the website
Follow results in the media
Receive electronic newsletters/emails from the club
Receive letters/mailers from the club
Watch matches on TV
Member of a supporters club
Listen to matches on the radio
Receive SMS text messages from the club
Visit club website
e-subscription services (e.g. World / video lounge)
None of the above
Q39. Which of the following sources of information do you use to find out information about the club?
CLICK AS MANY AS YOU NEED
Official club website
Other website
Receive emails from the club
Attend fan forums
TV
National newspaper
Local newspaper
Radio
Other
Q40. Which of the following services would you like your official club website to offer?
CLICK AS MANY AS YOU NEED
Club travel service
Dating service
Improved auction service
Music download service
Online and downloadable games
Online DVD rental
Search engine functionality
None of the above
Don't know
Q41. Do you use the official club website audio or video subscription service?
CLICK ONE BOX ONLY
Yes - audio only
Yes - video only
Yes - both audio and video
No
Don't know
Q42. What content provided via the audio or video subscription service do you use regularly?
CLICK AS MANY AS YOU NEED
First team news
Live audio match commentary
Reserve team content
Video match highlights
Video match highlight archive
Video news archive
None of the above
Q43. What features would enhance the current audio or video subscription service?
CLICK AS MANY AS YOU NEED
Audio match reports from fans
Betting services
News from around the club
Stadium and local area guides
Training ground footage
Video blogs from fans
None of the above
Don't know
Q44. Are you familiar with your club's Customer Charter?
Yes
No
Q45. Please indicate how much you agree or disagree with each statement below. Please use a scale of strongly agree, agree, neither agree nor disagree, disagree, strongly disagree and don't know.
CLICK ONE BOX IN EACH ROW
  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know
Football League clubs have an important role to play in their local community
Football can make a positive contribution to the lives of young people
My club makes a significant contribution to the local community
Q46. Have you or your family ever come into contact with your club's community activities?
Yes
No
Don't know
Q47. Which, if any, of the following activities have you come into contact with?
CLICK AS MANY AS YOU NEED
Football coaching courses
School visits
Kick It Out campaign (anti-racism activity)
Playing for Success scheme
Club Learning Centres / Study Support Centres
Adult education
Disability activities
Road Safety awareness
Other
None of these
Q48. How old are you?
CLICK ONE BOX ONLY
Under 16
16-24 years
25-34 years
35-44 years
45-54 years
55-64 years
65-74 years
75+ years
Q49. Are you?
Male
Female
Q50. Are you registered disabled?
Yes
No
Q51. Are you?
CLICK ONE BOX ONLY
Single
Married / living with partner
Divorced / separated
Widowed
Q52. Which of the following best describes your occupation / work status?
CLICK ONE BOX ONLY
Professional / Managerial
Skilled manual
Clerical / office worker
Shop worker
Unskilled
Semi-skilled manual
Student
Unemployed
Retired
House person
Q53. If you are in work, what is your approximate household income each year?
CLICK ONE BOX ONLY
Below £10,000
£10,000 - £19,999
£20,000-£29,999
£30,000-£49,999
£50,000-£99,999
£100,000+
Rather not say
Q54. To which of the following ethnic groups would you describe yourself belonging?
CLICK ONE BOX ONLY
White British
British Asian
Black British
Irish
Foreign national
Other
Rather not say
Q55. What is your postcode?
In order to be entered into the prize draw to win two tickets to a final event at Wembley Stadium please click to confirm that you accept the terms and conditions relating to that promotion and enter your email address in the box below.
I hereby agree to the above terms and conditions
I do not agree and do not want to enter the competition
Please enter your email address here to be entered into the prize draw for tickets for you and a guest to a Football League final to be held at Wembley Stadium.
That is the end of the survey, thank you for taking part. Please click submit to send us your answers.

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